How long does shipping take?
Shipping Within the UK takes 3-5 working days. And shipping world-wide takes 5-7 working days. Our products are shipped from the United Kingdom and are insured and tracked. You will receive delivery updates throughout the delivery process.
Can I change my delivery address or cancel my order?
Unfortunately, we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund. Shipping cost will be deducted from all refunds.
Are all the ingredients in Faceittea vegan friendly?
Yes, All our products are cruelty free and are vegan.
Are Faceittea products safe during pregnancy and breast feeding?
Congratulations! We wish you all the best with your pregnancy. Yes, our products are safe during pregnancy. If you have serious concerns, we recommend talking to your GP. However, our products do not contain any chemicals that will harm you or the baby.
How long should you cleanse to get the full benefits from the ingredients?
1-2 minutes is more than enough.
Should you leave them to dry in a particular way?
Just make sure you rinse them and let them dry in a clean dry place, or if you want to prepare it for the next use, next morning/evening you can leave it in a glass of water and get a strong brew that can be used to rinse your face.
Are they best used morning or evening, or twice a day?
For the best results we advise to use them morning and evening. Some people also enjoy keeping it in a glass of water throughout the day and using it from time to time to refresh their face, when working from home or having a picnic in the garden etc.
Do you see results in just one use?
As it is so natural you won't see results from the first use. However you will see a significant improvement in your skin quality after the first week of use.
Can my teenage daughter use this?
Yes she can! It is a great and natural way for her to start her cleansing journey without using harmful chemicals.
How many uses do you have with one Faceittea cleansing pad?
Up to 8 uses. However once wet make sure to dispose within 4 days .
How can I reach you guys ?
My product isn’t quite right, do you accept returns?
Due to hygiene reasons, we cannot accept returns, however if you believe your product is faulty please contact us and we will be able to look into it for you.
We are unable to accept returns or process refunds due to skin conditions or allergic reactions. Please be sure to always read the full ingredients list, suitability information and directions of use on the product description before placing your order.